Question 1

How do I place an order?

Accepted Answer

Select the product and press the "Add to cart" button.
The number of pieces can be changed both during the initial addition and from the "Shopping basket".
Click the "Place Order" button.
Fill in the personal data required for the order and delivery (if you are not logged into the account).
Select your preferred delivery method. (Digital Products are delivered instantly as a download link.)
Select your preferred payment method. (Digital Products are paid for online only.)
Click the "Complete Order" button.
In the case of online payment, by bank card, fill in the payment details.
The notification received after placing the order is informative.
The order is considered placed when the shipping notification is received.

Question 2

How do I Pay?

Accepted Answer

Online payment, by card, through the processor used.Shipping will be charged separately, if applicable.Digital Products can be paid online only.More details on the page Delivery Payment Returns.

Question 3

How will the products be delivered?

Accepted Answer

Digital Products are received in the form of a Download Link on the Thank You Page after checkout andan email to the address attached to the account from which the order was made.(Or, if the order was made without an account, the email address provided at checkout.)This link is available for 30 days!AT THE MOMENT WE FULFILL ORDERS  ONLY ON THE TERITORY OF ROMANIA. The physical products are delivered in approximately 5 working days, via Courier.For orders < 500 lei, shipping is 25 lei.For orders > 500 lei, shipping is free.More details on the  Delivery Payment Returns page

Question 4

How can I return the products?

Accepted Answer

Digital products cannot be returned or refunded.

Within 14 working days, the order of physical products can be returned without penalty and without citing any reason.
Shipping charges for returns will be borne by the Buyer.
Socolossal is notified by means of a telephone conversation or an e-mail about the desire to return the product within a maximum of 14 days after receiving the package.
The return condition is for the product to be in the same condition in which it was delivered: in the original packaging with all accessories and labels, without signs of use.
Package the product(s) properly so that they are not damaged during transport.
We reserve the right to refuse returns that do not comply with these conditions.
The counter value of the product/products will be returned to the Buyer's account, by bank transfer, within a maximum of 14 working days from the receipt of the parcel by the Seller.
 
More details on the page Delivery Payment Returns.

Question 5

How do I receive the Digital Products?

Accepted Answer

The Socolossal Digital Products come in a PDF format.
You get a Download Link on the Thank You Page after checkout.Digital Products are also sent as a Download Link to the email address attached to the account from which the order was made. This link is valid 30 days!(Or, if the order was made without an account, the email address provided at checkout.)If you did not receive the link in your Inbox, please check your Spam folder. Also, make sure you provided the correct email address when you placed your order.If you need help or more information, you can contact us here.​

Question 6

How do I assemble the Digital Products?

Accepted Answer

Each Socolossal digital product (which requires more than just printing) comes with assembly instructions in the PDF document. These also appear in the product photo gallery on the site.Also on the Blog you have at your disposal an article that gives you more details about How to Make Socolossal Digital Products​

Question 7

How are my personal data used?

Accepted Answer

Personal data, such as name, address, telephone number and email, are processed only for the purpose of processing and fulfilling the order. They will not be sold to third parties, but only shared with the courier company with which we have a contract and online payment service providers. Payment details will only be securely processed by the online payment platform and integrated payment processor.

FAQ